Posts: 188
Threads: 3
Joined: Nov 2006
Today, Nov. 9, 2006, I called up GoDaddy and requested a refund for the cash parking account I purchased from them on Nov. 5th. The support guy was very nice and cancelled my parking account and I will be credited for the $95 dollars in 5-7 bus days. I am overall very happy at how smoothly that went. I know that people here have said their support was very touchy but I would like to say my problem was resolved very smoothly. If it didn't go over smoothly I would have let you know too...lol. Maybe they are getting better with their support team, etc.
Becky
Posts: 72
Threads: 3
Joined: Sep 2006
I'm glad it SEEMED to go smoothly... the cynic in me says that you shouldn't be too contented yet - wait 5-7 days and make sure you get your credit, first.
Posts: 42
Threads: 1
Joined: Nov 2006
Thanks for letting us know. But, I agree with Penguinmama, let us know when the seven days is up if got your payment.
Posts: 188
Threads: 3
Joined: Nov 2006
I will definitely let you all know when I get my payment.
Posts: 188
Threads: 3
Joined: Nov 2006
I received my refund for the cash parking that I canceled. I have to say that was pretty smooth. Maybe they are doing better with their support and making customers happy. Who knows?
Posts: 72
Threads: 3
Joined: Sep 2006
Very good! Thanks for letting us know
Posts: 188
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Joined: Nov 2006
No problem.
Posts: 98
Threads: 12
Joined: Nov 2006
It is great to hear when someone receives true customer service. In my business we try to always aware that a customer will tell twice as many people that they are unhappy than they will when they get superior customer service. I enjoy seeing someone reporting the positive.
Thanks!
Posts: 162
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Joined: Oct 2006
Yes ,I am glad to hear it, Echos
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Joined: Aug 2006
scalamedia, I have heard even bigger statistics than that...something like ten-to-one with regards to people telling friends about poor customer service experiences.
